HAIR CARE ACCESSORIES
GUANGZHOU Β· CHINA
Good questions.
Clear answers.
01What products does ππππππππβ’ offer?
We offer combs and hair-care accessories for everyday grooming and styling routines. Please check each product page for exact materials, dimensions, features, and package contents.
02How do I choose the right comb?
Consider your hair type, intended use, tooth spacing, handle design, and product specifications shown on the listing. If you are unsure about a particular item, contact us before ordering.
03Will the product look exactly like the photos?
We make reasonable efforts to present products accurately. Slight differences in color or appearance may occur because of lighting, photography, and individual screen settings. Review the written specifications as well.
04How long does order processing take?
Orders are generally processed within 1β3 business days after payment confirmation, excluding weekends and public holidays.
05How long does shipping take?
Standard delivery is estimated at 7β15 business days after dispatch. Processing time is additional. Delivery estimates can vary by destination, carrier, and customs procedures.
06Can I track my order?
When tracking is available, shipment details will be sent to the email address provided at checkout. Carrier tracking may take time to show the first scan.
07Can I change or cancel an order?
Contact us as soon as possible. We can request a change or cancellation if fulfillment has not progressed too far, but changes cannot be guaranteed once processing or dispatch has begun.
08What is your return window?
Eligible unused products may be returned within 30 days after delivery, subject to our Return & Refund Policy and mandatory consumer rights applicable in your location.
09What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and advise on an appropriate resolution.
10When will an approved refund be issued?
Approved refunds are generally submitted within 5β10 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to post the funds.
11Who pays return shipping?
For change-of-mind returns, customers are generally responsible for return shipping. If an item is defective, damaged, or incorrect, contact us so we can review the circumstances.
12How can I contact customer support?
Email service@veblorai.com or call +86 13265499281. Include your order number and checkout email for order-related questions.